At Wellquest Solutions Private Limited (“we,” “our,” “us”), we operate Braveca with a commitment to enhancing our users' (“you,” “your”) experience by offering a user-friendly cancellation policy. We understand that sometimes plans change, and you may need to cancel an order.   
Our cancellation policy is designed to be flexible while maintaining fairness for all parties involved.   
You may cancel your order if it hasn’t moved into the final stages of processing.   
We aim to process cancellations efficiently and with minimal hassle to you.   
Your satisfaction is important to us, and we strive to support your decision with clarity and ease.  

When You Can Cancel an Order  

Cancellations are allowed only under certain conditions to ensure smooth operations and customer satisfaction.

Here’s what you should know:  

• Orders can only be canceled before they enter the packaging stage.   
   
• Once your order is prepared for dispatch, cancellation is no longer possible.   
   
• Requests must be submitted through the official channel available on our website.   
   
• Special items may not be eligible for cancellation.  

Please check your order status before initiating a cancellation to ensure eligibility.  

How to Submit a Cancellation Request  

We’ve made it simple for you to request a cancellation directly through our website.   
To ensure a smooth process, please follow the correct procedure and submit complete details.   
Requests that don’t meet the required conditions may be declined.   
Our team will review your request and notify you of the outcome as quickly as possible.   
Always make sure your contact information is accurate to receive timely updates.  

Refund Process After Cancellation  

Once your cancellation is confirmed, a refund process will begin according to your original method of payment.   
The time it takes to reflect the refund may vary depending on financial institutions.   
We’ll notify you once the refund is successfully initiated from our end.   
Please ensure that the payment details you provided during the purchase are still active.   
In rare cases, delays may occur, but our team is always available to assist.  

Policy Updates and User Responsibilities  

We may revise our cancellation policy to reflect operational changes or improve customer experience.   
Any updates will be posted on this page and will apply to all future transactions.   
It is your responsibility to read and understand the policy before placing an order.   
Continued use of our platform signifies your agreement to the latest terms.   
If you have questions about cancellation eligibility, please contact our support team for assistance.
wellquesttechpvtltd@gmail.com