Wellquest Solutions Private Limited (“we,” “our,” “us”) who is the owner of Braveca is dedicated to providing our users' (“you,” “your”) with an exceptional shopping experience.     
Each garment is packed with precision so it arrives in perfect condition.    
However, if anything is amiss, we’re committed to addressing the concern quickly and genuinely.    
Your satisfaction is always our top priority, and we’re here to make it right.    
Because for us, every delivery is not just about fashion—it’s also about fairness and trust.  

What to Do If Your Order Isn’t Perfect  

If your item arrives with a problem, we’re ready to support you from the very beginning.    
Reach out to our customer support team within 48 hours of receiving your order.    
To be eligible for assistance, items must remain unused, with all original tags and packaging intact.    
Products must be returned in the same condition they were sent to you.    
Our team responds promptly with kindness and clear instructions to guide you through the return process.  

Simple and Smooth Returns  

We’ve made returning items as hassle-free as placing an order.    
To initiate a return, notify us within 48 hours of receiving the item.    
Our support team will walk you through every step, ensuring a smooth and easy return experience.    
Only unused and unwashed items with tags and packaging intact qualify.  

Here’s what you can expect:  

• Returns are accepted only for items in their original, unworn condition.    
   
• Refunds or exchanges are processed within 5–7 business days after inspection.    
   
• You'll receive regular updates during every stage of the return.    
   
• Each return is handled with the same care we give to outgoing orders.  

We believe a smooth return process reflects thoughtful service and respect for your time.  

Items That Cannot Be Returned  

For reasons related to hygiene, certain items are not eligible for returns.    
Once opened, intimate apparel such as bodysuits cannot be returned.    
Innerwear, socks, and similar products are not accepted if used or opened.    
Items sold as coordinated sets or packs must be returned in full.  

Kindly Note:  

• Hygiene-sensitive items cannot be returned once opened.    
   
• Sets must be returned as a complete unit - no partial returns.    
   
• All products go through strict quality checks before dispatch.    
   
• Please read individual product pages for specific return eligibility.  

Your cooperation ensures a safe and respectful shopping environment for all.  

Fast and Transparent Refunds  

Once your return reaches us, we begin processing your refund without unnecessary delays.    
Our quality team inspects the item to confirm it meets return criteria.    
Once approved, we issue the refund to your original payment method.    
Please allow 5–7 business days for the refunded amount to reflect in your account.    
You’ll receive a confirmation as soon as the refund is processed.  

We treat your refund with the same attention and care as your original purchase.    
Need help at any point? Our team is just a message away.    
We’re committed to maintaining trust through honest, timely processes.    
With us, refunds are handled with professionalism, clarity, and speed.    
Because just like fashion, your peace of mind deserves thoughtful attention.  

We’re Always Here to Help  

Have concerns about your return or refund? Our team is always ready to assist.    
You can email us at wellquesttechpvtltd@gmail.com, and we’ll respond swiftly to resolve any issue.    
From wrong items to delivery troubles, we handle it all with empathy and expertise.    
Our customer support is trained to respond with warmth, clarity, and professionalism.  

We value your trust and time deeply.    
That’s why every interaction matters to us.  

With Wellquest Solutions Private Limited, you’re not just shopping - you’re supported every step of the way.    
Let us handle the behind-the-scenes while you focus on feeling confident in every outfit you wear.